8 Essential Order Management KPIs for Exceptional Customer Service

Join us for an information-packed webinar where we’ll reveal 8 of the most powerful KPIs in B2B order management that really matter to drive performance, improve customer service and, increase efficiency in your order cycle.
14 May, 2025 | 35 Minutes

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What you'll learn?


The world of order management KPIs can be overwhelming – so many metrics, yet not all of them provide the insights you truly need. Tracking everything without a strategic approach won’t improve efficiency, customer satisfaction, or business performance.

So, which KPIs actually matter? And how can they help your team deliver faster, more accurate, and more customer-centric order management?

Join us for this insightful webinar as we break down 8 essential KPIs that drive success in B2B customer service. You'll learn:

Which KPIs to track for order speed, quality, customer perception, and employee performance

How to leverage AI-powered automation for real-time visibility and smarter decision-making

How to use digital automation to optimise operations, improve accuracy, and enhance customer experience

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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”
Global Director of Financial Services | Trek Bicycle

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Want to use automation to improve performance at every stage of the order cycle?

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About Esker

Esker is a worldwide leader in cloud-based document process automation software, helping organisations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.

Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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Reserve your spot today

8 Order Management KPIs that drive B2B Customer Service and Supply Chain Excellence
Wednesday, 14 May 2025 | 2:00 - 2:35 p.m. AEST | 35 Minutes 

About the presenter

Adrian Posteraro
C-SAT Partners

Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.

Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Adrian Posteraro
C-SAT Partners

Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.

Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Adrian Posteraro
C-SAT Partners

Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.

Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Is this a free webinar?

Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.

What if I register but can’t make it?

No worries. Since a recording will be emailed to all registrants after the presentation concludes, we encourage people to register even if they can’t attend live.

Will it be recorded?

Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.

Can I ask questions?

Of course! For any questions about this webinar, please send us your question via our Contact us form.