Be the Value-Driving Team Your Company Needs
Discover why customer inquiry management automation is the perfect tool for fixing the shared inbox and shoring up your end-to-end customer experience (CX).
READ THE EBOOK
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What’s in the Ebook?
Once a cost of doing business, customer service is now a catalyst for growing it. This ebook examines recent trends in customer behaviors, how they impact customer service, and the pitfalls of the traditional shared inbox. What’s more, you’ll learn how digital solutions can help your team address inquiries faster and improve CX thanks to features like:
AI-driven classification & predefined email templates for rapid inquiry resolution
Intelligent dashboards & real-time KPIs to analyze inquiries by type, date or customer
Collaboration tools that enable internal & external convos to be easily initiated
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A Unified Vision for Your Customer Communications
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About Esker
Esker is a worldwide leader in cloud-based document process automation software, helping organizations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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